Complaints and Appeals Policy

Vipelanlar.az is a product of “ORİJİNAL AZ” LLC.

Users may report a listing, account or activity that they believe violates platform rules, applicable law or third-party rights.

Complaints may be submitted through the platform's reporting function or to support@vipelanlar.az.

Where possible, a complaint should include the relevant listing or account link, a clear description of the issue, available supporting evidence and contact information.

Users may also appeal the removal or restriction of a listing, restrictions applied to account functions or other moderation decisions.

VIPelanlar may review the information provided, listing and account history, request additional documents and uphold, modify or reverse the original moderation decision.

For ordinary cases, VIPelanlar targets an initial response within 2 business days and completion of the review usually within 10 business days.

Complex cases requiring additional investigation, documentary verification or information from third parties may take longer.

These periods are service targets. Where applicable law establishes a different mandatory period, that period applies.

Reports involving an immediate safety risk, fraud or serious personal-data issues may receive priority review.

This Policy does not limit a user's right to apply to competent public authorities, courts or other bodies under applicable law.

Operator: “ORİJİNAL AZ” LLC
Tax ID: 3105493771
Email: info@vipelanlar.az
Support: support@vipelanlar.az
Phone: +994 55 266 92 30